MSPs need to deliver to clients compelling cyber training for all staff, that also supports NIS2’s organisational compliance. Lupasafe’s human storytelling and AI tooling delivers cyber training that is not only great for clients, but automated and effective for MSPs too.
Why cyber training is more important than ever for businesses
Avoiding crime and cyber losses is the obvious reason for cyber training. Employees’ awareness of cyber risks is increasing.
“M&S blames ‘human error’ for cyber-attack that will hit profit by £300m” reported the Financial Times in June 2025
If that’s not enough of a carrot incentive the stick is regulation – the EU’s NIS2 compliance requires organisations to manage security holistically, applying to supply chains, as well as key organisations.
Training requests are growing
MSPs across Europe have told us that more training is being requested from a broader range of people in client organisations than ever before.
The training needs to cover multiple cyber security topics and at different levels, from a regular roster of cyber fundamentals to more advanced Executive and IT specific training. NIS2 supply chain businesses need to comply.
And training must be intuitive for all types of clients, large and small, businesses, in the office or on the road, and in multiple languages.
MSPs work to support security
Personalisation, automation, scheduling, regularity and reporting are constant themes for MSPs to deliver impactful training. Right for the client, and right for the workflow.
Human design + AI for the best outcomes
To help MSPs deliver training that answers the clients needs, and complements other security elements, Lupasafe has developed a creative style of training that is simple and engaging, underpinned by AI.
People first
Training at work is seldom popular, and cyber security is often portrayed as deeply complex and about lines of code. The truth is that training always needs to focus on the user, and the complexity has been allowed to get ahead of the basic rules that help people stay safe.
Lupasafe’s security, education and creative teams designed a syllabus and animation style that makes the subject easy to understand, with lessons explained by key characters. Modules are created in multiple languages. Human moderation and testing ensures languages are fluently spoken.
Explaining the lessons of security is made easy by the conversations within the short video. The tone is informal but the content straight forward, and key points are annotated at the end. The testing draws out the main lessons and also encourages employees to think about their own working situations for security.
MSP teams have clear multi-tenant views for clients and data reports that are automated to show what’s needed and where. MSPs have the data and insight needed to be leaders for the clients, and show where to improve business strength.
AI acceleration
To give MSPs and IT leaders practical insights from the training, a benefit about and beyond the knowledge itself, Lupasafe uses secure AI to identify and prioritise risks. This information uses baselines and benchmarks of testing to ensure every business can see its success, and where support is needed.
Clarity of results enables MSPs and IT leaders to support teams and build up a picture over time of where security is improving and / or needs help. The data builds up a holistic picture of risk for the business. Lupasafe Compliance reporting for NIS2 can map this data to help report on organisational risk.
Collaborative culture is connected to effective compliance
Businesses need staff to be part of a collaborative culture to successfully implement their ISMS (information systems management system).
Documents, procedures and training are all key elements, but to build an effectively secured organisation, that minimises risks requires everyone to collaborate on security.
Knowing the basics, having the documentation, and importantly testing and rehearsing the processes to perfect and memorise what to do in the event of attempted/partial/actual cyber-attack are critical.
The result of a successful phishing test or training isn’t clicks or people fooled, it’s a business whose team knows what to do to minimise the risks and feel the trust and support to report any breaches. Likewise training success includes the number of people engaged and completing not just individual success.
From awareness to action: real results for MSPs and their clients
Thousands of users across businesses from financial services to health care, fashion packaging to sustainability are learning cyber security with Lupasafe.
“´We have been using the Lupasafe e-learning since November and it has been a great success. We have received compliments about the effort and the creation of awareness around phishing.
It is useful for us to see how many employees have actually completed the learning and how we score. I can recommend this e-learning, especially to smaller organizations that do not want to organize a cyber group themselves but still want to create awareness among their employees. ´
Maxyne Leermakers, Commonland
MSPs are seeing simple work flow and easy sign-ups yielding results – like STH that signed up 50 organisations for training in just 30 days.
Client businesses looking for cyber training may not be those with traditional office tech set ups. For example, a healthcare provider with thousands of staff visiting patients needs its employees to be secure where-ever they go.
How can you improve the security of your employees?
For questions and support on how to build a culture of cyber security built around people and enabled by AI ask the team for a demo.
