Don't lose clients to MSPs that do offer NIS2

Challenge: An MSP in Central Netherlands with 27 FTE saw that many incidents at clients were caused by user errors, particularly phishing. This led to support costs and friction with the client.

The solution: the MSP started an internal and client pilot with Lupasafe in September 2024 as an integrated cybersecurity platform. The results were impressive. Clients became measurably more aware that they also have work to do. In autumn the team was trained, the knowledge base updated and the sales plan created.

Results:
* 100 clients connected within 9 months. View of total €300k revenue via Lupasafe proposition for Q2 2026
* NIS2 offered to first clients as upsell of awareness
* 50% fewer phishing clicks after training – employees learn to ask questions and verify

Challenge: Schuiteman supports dozens of SME clients that fall under NIS2. As a trusted advisor, they must help their clients not only with financial compliance, but also with cybersecurity and NIS2 compliance. Without appropriate tools, they lacked insight into the actual risks and awareness among clients.

The solution: Schuiteman implemented Lupasafe for their own office and their clients in collaboration with MSPs. Through Lupasafe dashboards they get real-time insight into: the security level of their clients, phishing risks within client organizations, progress of security awareness training & NIS2 compliance status.

Results:
* Hundreds of employees at Schuiteman and their clients now follow Lupasafe Learning
* Concrete substantiation for NIS2 compliance
* Good triangle between client, MSP and auditor where MSP works on auditor's recommendations

Challenge: Total Packaging, a professional packaging manufacturer in the Netherlands serving the Western European market for A-brands and multinationals, took the security of their systems very seriously. With NIS2 approaching and questions like "Are we ready for NIS2?" and "Can criminals disrupt our factory processes?" Total Packaging wanted certainty. Initially they were interested in a pentest, but quickly realized they wanted fast, continuous results for the entire company.

The solution: Lupasafe provides Total Packaging with continuous scanning of employees, technology and processes to identify and prioritize all cyber risks. In addition, Lupasafe provides phishing training and testing – since 90% of cyber attacks start with phishing. The holistic dashboard gives Total Packaging's IT team direct insight into the health of their systems, while the proactive support team actively contributes ideas for security improvements.

Results:
* Effective monitoring via dashboard prevents issues from becoming serious
* Phishing awareness significantly increased – where normally up to 40% of employees share confidential data, this rapidly decreases with Lupasafe
* Board convinced after first results: "important step towards NIS2 compliance"
* Jurry Bouterse, IT administrator: "Excellent dashboard, proactive support and continuous improvement of our security strategy" Read more